Info | Troubleshooting - CuroCell A4 – Instructions of Use
Learn how to troubleshoot CuroCell A4 products and familiarise yourself with the mattress and the control unit.
Problem |
Solution |
| The control unit does not start | Check that the power supply has been connected to the mains supply. Check that the LED on the power supply is showing green. |
| The user is ‘bottoming out’ | Restart the control unit. See article on Restart – CuroCell A4 - Instructions of Use. The control unit will initiate an automatic setting. Wait until the automatic setting is complete. Perform a further hand check (see Hand Check (Function Control) - CuroCell A4 – Instructions of Use). If the gap is still too small, raise the comfort setting in stages. If the problem keeps occurring, contact Care of Sweden or Crescent Healthcare. |
| The mattress moves around | Check that the mattress is fastened to the bed frame with the straps underneath (two at the head end and two on each of the long sides). |
| Some cells have less air | This is normal with a Pulsating or Alternating mode, as the air supply switches between alternating cells for a predetermined cycle period (one cycle = 10–25 minutes). |
| The control unit makes a noise; vibrations can be felt | Check how the control unit is hung on the bed. Resonance can occur, vibrations are felt in parts of the bed. Remove the control unit and listen to see whether this makes a difference. Can be resolved by putting the control unit on a flat, steady surface or by placing a towel between the control unit and bed. If the problem keeps occurring, contact Care of Sweden or Crescent Healthcare. |
If the above information does not answer your questions, please contact Care of Sweden or Crescent Healthcare.
Learn more about the CuroCell A4 product line, along with other Care of Sweden products by visiting the Crescent Healthcare website, and by reading the articles under the Care of Sweden category.