Info | CuroCell S.A.M Pro Mattress - Troubleshooting
Learn how to troubleshoot your CuroCell S.A.M Pro Mattress for comfort.
Problem |
Solution |
| The pump does not start | Check that the power cable is connected to a socket. Check that all fuses are ok. |
| Pump is operating but the mattress is not inflating normally | Check that air is coming from the pump and that the power cable is connected correctly. If the pump is working but no air is coming out, the pump should be serviced. Check that the CPR valve is closed. Check that the mattress and the mattress connector are not damaged. Check that the tubes are intact. Check that the air filter is not blocked. |
| The user is “bottoming out” | The comfort settings might be incorrectly set. Adjust the pressure and wait a few minutes. Check again using the “hand check” (see section 3.3). Check that the CPR valve is closed. |
| Mattress not stationary | Check that the mattress is secured to the underlying mattress with the elastic straps or, if the mattress has an integrated foam core (CuroCell S.A.M.® PRO CF16), secured with the straps to the moving parts of the bed base |
| Noisy pump, or vibrations can be felt | Check that the pump is correctly attached to the bed. Resonance may occur in parts of the bed. Remove the pump and listen to see whether there’s any difference. This can be fixed by placing the pump on a level, sturdy surface. Or by putting, for instance, a towel between the pump and the bed. |