US English (US)
AU English (AUS)

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Us
English (AUS)
US English (US)
AU English (AUS)
  • Home
  • Product Support
  • Patient Trolley / Stretcher / Transport Chair

Info | Patient Trolley / Stretcher - Troubleshooting

Learn how to diagnose and resolve issues with patient trolleys and stretchers.

Written by Joel B

Updated at May 20th, 2024

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

Download
  • FAQs
  • Support
  • Product Support
    CleanPatch Shower Commodes Gantry Hoists Patient Trolley / Stretcher / Transport Chair Pressure Care Linet Wissner-Bossnerhoff Hoists
+ More

The brakes don't work

  • Do the brake castors have firm contact with the floor.
  • Is there sufficient grip and not on a slippery surface.
  • Check that the brake pedals lock fully into the brake position.
  • Check there is no damage or wear requiring adjustment to the braking castor system.
  • If not working, REPORT TO MANAGEMENT.

The dropside won't lock properly

  • Lift the dropside to its upright position.
  • Pull backwards on the dropside (against the locking catch) and check it has locked correctly.
  • Check there is no visible damage to the dropside catch or arm.
  • If not working, REPORT TO MANAGEMENT.

The backrest is clicking or the quick release (CPR) doesn't work

  • Check there is no visible damage to the release knobs or the cables.
  • Pull one of the release knobs outwards firmly and then lower the backrest completely flat to reset the quick release system.
  • Raise the backrest a little way via the electronic handset and check if the quick release is engaged (locked in correctly) by applying some downwards force on the backrest.
  • If not working, REPORT TO MANAGEMENT.

The electric system won't work

  • Ensure the battery is on the unit and fully charged.
  • If plugged into main power, ensure the power point is turned on.
  • Check there is no visible damage to the handset or its cable.
  • If still not working, REPORT TO MANAGEMENT.
stretcher fix patient transport

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Info | Patient Trolley / Stretcher Dropside Operations
  • Info | What Type Of Procedure Chair Is Best For My Department?
  • Info | How Do You Clean A Patient Trolley?
  • Info | Patient Trolley / Stretcher - Emergency Backrest Release (CPR)

Copyright © 2025 Website Privacy policy

Expand