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TROUBLESHOOTING GUIDE: CH9656 Weigh Chair With Rechargeable Battery

Gain the know-how to identify and solve issues with your CH9656 Weigh Chair, powered by a rechargeable battery.

Written by Joel B

Updated at September 28th, 2023

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DIAGNOSTIC GUIDE:
This guide is designed to help diagnose and rectify common issues related to the CH9656 Weigh Chair scales quickly and efficiently. Before attempting any repairs, ensure that you are familiar with the weigh chair's manual and only carry out repairs if authorized.

Steps for Diagnosis:

  1. Isolate and identify the specific problem or symptom.
    2. Using the table below, match the symptom with the corresponding probable causes and suggested corrective actions.
    3. Execute the remedies as they are listed in order.
    4. Perform checks as suggested or refer to the relevant section of the manual.
    5. If needed, repair or replace the faulty section of the scales.

NOTE: 
If multiple symptoms are noted, address each one individually. Symptoms might be interconnected. Should erratic or fluctuating weight readings appear, determine if the issue lies in the mechanical or electronic section of the scales. A repeatability test can pinpoint if the problem stems from the load cell or an electronic malfunction.

SYMPTOM

POSSIBLE CAUSE

CORRECTIVE ACTION

Scale does not turn on

Dead battery

Connect scale to a power source

Faulty electrical outlet

Test and use a different outlet

Bad power supply

Replace the adaptor

Questionable weight or scale does not zero

External object interfering with the scale

Ensure the scale area is clear

The display did not show ”0.0” kg/lb before weighing

Have the patient step off, zero the scale, and retry

Scale is uneven on the floor

Level the scale using the spirit level and start over

Scale is out of calibration

Verify the weight with a known weight value

Display flickers; prolonged weighing; no weight shown

The patient is moving

Request the patient to remain still

Display reads “STOP”

Exceeded scale capacity of 250kg / 550lb

Ensure weight is within scale limits

Display reads “LO Bat”

Low battery

Recharge the battery

RS232 not functioning (if equipped with RS232)

Incorrect Print Menu settings

Review and adjust settings

RS232 component is faulty

Replace the PCB

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