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TROUBLESHOOTING GUIDE: CH9656 Weigh Chair With Rechargeable Battery

Gain the know-how to identify and solve issues with your CH9656 Weigh Chair, powered by a rechargeable battery.

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    DIAGNOSTIC GUIDE:
    This guide is designed to help diagnose and rectify common issues related to the CH9656 Weigh Chair scales quickly and efficiently. Before attempting any repairs, ensure that you are familiar with the weigh chair's manual and only carry out repairs if authorized.

    Steps for Diagnosis:

    1. Isolate and identify the specific problem or symptom.
      2. Using the table below, match the symptom with the corresponding probable causes and suggested corrective actions.
      3. Execute the remedies as they are listed in order.
      4. Perform checks as suggested or refer to the relevant section of the manual.
      5. If needed, repair or replace the faulty section of the scales.

    NOTE: 
    If multiple symptoms are noted, address each one individually. Symptoms might be interconnected. Should erratic or fluctuating weight readings appear, determine if the issue lies in the mechanical or electronic section of the scales. A repeatability test can pinpoint if the problem stems from the load cell or an electronic malfunction.

    SYMPTOM

    POSSIBLE CAUSE

    CORRECTIVE ACTION

    Scale does not turn on

    Dead battery

    Connect scale to a power source

    Faulty electrical outlet

    Test and use a different outlet

    Bad power supply

    Replace the adaptor

    Questionable weight or scale does not zero

    External object interfering with the scale

    Ensure the scale area is clear

    The display did not show ”0.0” kg/lb before weighing

    Have the patient step off, zero the scale, and retry

    Scale is uneven on the floor

    Level the scale using the spirit level and start over

    Scale is out of calibration

    Verify the weight with a known weight value

    Display flickers; prolonged weighing; no weight shown

    The patient is moving

    Request the patient to remain still

    Display reads “STOP”

    Exceeded scale capacity of 250kg / 550lb

    Ensure weight is within scale limits

    Display reads “LO Bat”

    Low battery

    Recharge the battery

    RS232 not functioning (if equipped with RS232)

    Incorrect Print Menu settings

    Review and adjust settings

    RS232 component is faulty

    Replace the PCB

    weighchair troubleshoot

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