TROUBLESHOOTING GUIDE: CH9656 Weigh Chair With Rechargeable Battery
Gain the know-how to identify and solve issues with your CH9656 Weigh Chair, powered by a rechargeable battery.
DIAGNOSTIC GUIDE:
This guide is designed to help diagnose and rectify common issues related to the CH9656 Weigh Chair scales quickly and efficiently. Before attempting any repairs, ensure that you are familiar with the weigh chair's manual and only carry out repairs if authorized.
Steps for Diagnosis:
- Isolate and identify the specific problem or symptom.
2. Using the table below, match the symptom with the corresponding probable causes and suggested corrective actions.
3. Execute the remedies as they are listed in order.
4. Perform checks as suggested or refer to the relevant section of the manual.
5. If needed, repair or replace the faulty section of the scales.
NOTE:
If multiple symptoms are noted, address each one individually. Symptoms might be interconnected. Should erratic or fluctuating weight readings appear, determine if the issue lies in the mechanical or electronic section of the scales. A repeatability test can pinpoint if the problem stems from the load cell or an electronic malfunction.
SYMPTOM |
POSSIBLE CAUSE |
CORRECTIVE ACTION |
Scale does not turn on |
Dead battery |
Connect scale to a power source |
Faulty electrical outlet |
Test and use a different outlet |
|
Bad power supply |
Replace the adaptor |
|
Questionable weight or scale does not zero |
External object interfering with the scale |
Ensure the scale area is clear |
The display did not show ”0.0” kg/lb before weighing |
Have the patient step off, zero the scale, and retry |
|
Scale is uneven on the floor |
Level the scale using the spirit level and start over |
|
Scale is out of calibration |
Verify the weight with a known weight value |
|
Display flickers; prolonged weighing; no weight shown |
The patient is moving |
Request the patient to remain still |
Display reads “STOP” |
Exceeded scale capacity of 250kg / 550lb |
Ensure weight is within scale limits |
Display reads “LO Bat” |
Low battery |
Recharge the battery |
RS232 not functioning (if equipped with RS232) |
Incorrect Print Menu settings |
Review and adjust settings |
RS232 component is faulty |
Replace the PCB |